As the IZTECH Library, we are dedicated to continuously addressing the needs of our users. To assess our performance in fulfilling these needs and to pinpoint areas for improvement, we conducted a survey in December 2024. The results of this survey have provided us with a valuable roadmap for enhancing our library services.

Participant Profile: Among the 254 respondents, a significant majority (88%) were undergraduate students. We were pleased to observe a diverse range of participants, including academic staff (5%), graduate students (3.5%), and administrative staff (3.5%). The largest proportion of respondents hailed from the Engineering Faculty (59%), followed by the Science Faculty (24%), the Architecture Faculty (7.5%), and other units. Additionally, the participants were fairly evenly distributed between male (58%) and female (42%) respondents.

Why Did Some Respondents Leave the Survey Incomplete? Despite the survey’s brevity, 90 respondents did not complete it, indicating a need to create more engaging questions in future surveys. A thorough analysis is necessary to develop strategies that will enhance participation rates.

Overall Satisfaction: Feedback regarding library services, resources, and staff was predominantly positive.

Preferred Communication Channel: The majority of respondents indicated a preference for communicating with the library via email, underscoring the continued effectiveness of this channel. The low preference for social media suggests a need to increase our social media presence and engagement.

Library Strengths and Areas for Improvement: The survey results emphasized some strengths of our library, including 24/7 open during academic terms, a central location on the campus, a diverse array of print and electronic resources, and various study spaces. Furthermore, the availability of refreshments and the library’s role as a social hub received notable praise. However, the survey did identify several areas for improvement, such as enhancing the acquisition of current print books, improving cleaning services during peak periods, conducting regular noise level checks in study areas, and upgrading physical infrastructure. Additionally, the high prices of items in the library’s cafeteria were found to adversely affect students’ perceptions of the library.

Conclusion: By addressing the areas highlighted in the survey, we aim to foster a more appealing and productive study environment for our users. We will continue to evaluate feedback from the IZTECH members to enhance our library services. We extend our gratitude to all survey participants for their invaluable contributions, which help us build a more user-centered and efficient library.